American Express 1, Karntnerstrasse 21-23 (tel 515 4077, www.americanexpress.com ); U-Bahn Stephansplatz.

Books Shakespeare & Co, 1 Sterngasse 2; U-Bahn Schwedenplatz. Tiny, friendly English-language bookstore packed to the rafters with a great selection of novels, art books and magazines.

Boats DDSG, 1, Friedrichstrasse 7 (tel 58880, www.ddsg-blue-danube.at ); U-Bahn Karlsplatz.

Embassies and consulates Australia, 4, Mattiellistrasse 2-4 (tel 512 8580); Canada, 1, Laurenzerberg 2 (tel 531 3830); Czech Republic, 14, Penzinger Strasse 11-13 (tel 894 1200); Hungary, 1, Bankgasse 4-6 (tel 533 2631); Ireland, 3, Hilton Centre , Landstrasse Hauptstrasse 2 (tel 715 4246); Slovakia, 19, Armbrustergasse 24 (tel 318 9055); Slovenia, 1, Niebelungengasse 13 (tel 586 1304); South Africa, 19, Sandgasse 33 (tel 320 6493); UK, 3, Jauresgasse 12 (tel 716130); USA, 9, Bolzmanngasse 16 (tel 31339).

Exchange Outside normal banking hours, the exchange booths at the airport (daily 6am-11pm), Westbahnhof (daily 7am-10pm) and Sudbahnhof (Mon-Fri 7am-7pm; July & Aug also Sat & Sun 6.15am-9pm) are open. Banks with 24hr automatic exchange machines include Bank Austria, Stephansplatz 2; Creditanstalt, Karntnerstrasse 7; Die Erste Banke, Graben 21.

Hospital Allgemeines Krankenhaus, 9, Wahringer Gurtel 18-20; U-Bahn Michelbeuern-AKH.

Internet Free Internet access at Amadeus, fourth floor of Steffl department store, 1, Karntnerstrasse 19 and in the basement of their flagship store at Mariahilferstrasse 99; www.amadeusbuch.co.at.

Laundry 8, Josefstadter Strasse 59; tram #J. Mon-Fri 7.30am-7.30pm.

Lost property Zentrales Fundamt, 9, Wasagasse 22 (Mon-Fri 8am-noon); if lost on public transport phone 7909 43500; lost on Austrian Railways phone 5800 35656.

Maps Freytag & Berndt, 1, Kohlmarkt 9; U-Bahn Stephansplatz. Flagship store of Austria's most prestigious map-makers, with loads of maps, as well as guides on Vienna and the rest of the world in English, including a large selection of Rough Guides .

Markets Naschmarkt, 6 & 7, Linke & Rechte Wienzeile (Mon-Sat); U-Bahn Karlsplatz/ Kettenbruckengasse: Vienna's most exotic fruit and veg market, with Turkish, Balkan, Chinese, Middle Eastern and Austrian produce, takeaway stalls plus clothes and sundries. On Saturday mornings, there's a flea market ( Flohmarkt ) extension west of Kettenbruckengasse U-Bahn. Spittelberg, 7, Spittelberggasse (April-June, Sept & Oct every third weekend; Aug & Dec daily); U-Bahn Volkstheater: artsy, crafty market in the narrow streets of the Spittelberg area.

Police The main police station in the first district is at Deutschmeisterplatz 3; U-Bahn Schottenring.

Post office The main post office is at Fleischmarkt 19 (U-Bahn Schwedenplatz). It's open 24hr, seven days a week.

Soccer Vienna's top soccer team, SK Rapid, play at the Gerhard Hanappi Stadion on Keisslergasse in Hutteldorf (U-Bahn Hutteldorf); FK Austria, their main rivals, play at the Franz Horr Stadion in Favoriten; big international games are played at the Prater (aka Wiener) Stadion in the Prater (U-Bahn Praterstern).

Swimming The Amalienbad, 10, Reumannplatz 23 (U-Bahn Reumannplatz) has a wonderful Art-Deco interior, particularly the sauna; the Jorgerbad, 17, Jorgerstrasse 42-44 (tram #43), is also very beautiful inside. The Krapfenwaldbad, 19, Krapfenwaldlgasse 65-73 (bus #38A), is an outdoor pool up in the foothills of the Wienerwald (May-Sept) with great views; so too is the Schafbergbad, 18, Josef-Redl-Gasse (bus #42B).